His Two Instagram Accounts Were Suspended - This Is How We Helped Restore Them

Why Instagram Wrongfully Suspended His Accounts

In July, a client approached us in a state of distress: both of their social media accounts on Instagram had been suddenly disabled. Instagram alleged that the accounts violated policies relating to child sexual material and abuse.

The problem? The client’s content was entirely unrelated to such material. His posts were neither sexual nor harmful to children in any way. We’ve even published an article on this very issue, highlighting how automated moderation systems on platforms like Instagram sometimes falsely flag accounts with accusations of child exploitation. This problem has affected many legitimate users, damaging reputations and cutting off access to their communities.

Like many of our clients, they received almost no explanation from Instagram and had no clear path forward through the standard appeal channels. That’s where we stepped in to provide strategy, structure, and a direct legal response.

The message our client received from Meta confirming that his account was reinstated

A Legal Strategy to Overturn the Instagram Suspension

After carefully reviewing the situation, our legal team concluded that the suspension was a mistake triggered by Meta’s automated moderation systems or a technical error.

To address this, we prepared a formal legal letter to Meta’s legal department. The letter included:

• A clear explanation of the client’s legitimate account activity
• A request for clarification on what content allegedly violated the policy
• An emphasis that if no evidence could be provided, the suspension must be reconsidered as an error

By shifting the conversation from automated support channels to Meta’s legal department, we made it clear that the case required immediate review.

How We Achieved a Successful Instagram Account Recovery

After several weeks of waiting, the client contacted us with good news: both accounts had been restored. The following day, Meta’s legal department confirmed the reinstatement, without providing details, but effectively reversing the suspension.

This result allowed our client to regain access to their audience and continue operating their accounts without reputational or financial harm.

The response we received from Meta’s legal team following our legal letter

What Instagram Users Can Learn from This Case

False Allegations on Instagram and Other Platforms

Automated moderation systems misclassify content, which often results in wrongful suspensions.

Why Standard Appeals Often Fail

App-based appeals rarely reach human reviewers, leaving many users without real answers.

How Legal Letters Improve Suspension Appeals

A respectful, well-documented legal letter directed to the platform’s legal team receives attention that standard appeals do not.

Instagram Account Suspended? Let Us Help

At Cabilly & Co., we assist businesses, influencers, and creators in recovering wrongfully suspended Instagram and other social media accounts. Whether the issue stems from mistaken allegations, technical errors, or unclear policy enforcement, our legal team knows how to present cases effectively to Meta and other platforms.

If your account has been suspended and standard appeals haven’t worked, contact us. We can help you get back online and protect your digital presence.